Practice update

We understand that a number of patients have voiced concerns recently relating to the way in which the health centre is currently operating.

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Can another Healthcare Professional help?

Do you need to see the GP?

Sometimes the GP is not the most appropriate Healthcare Professional to deal with your ailment. Please see the information on see a Doctor or Healthcare Professional, which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a Pharmacist, Optician, Dentist or other Healthcare Professional. You can even self-refer for some services without seeing your GP.

Please allow our receptionists to direct you to the most appropriate person for your problem, however, we understand if you prefer not to say. Our staff are not being nosey but are trying to ensure you get to the most appropriate person.The GPs use this information to prioritise the needs of the patient. 

For real life-threatening emergencies such as those below – RING 999

  • Chest pain (suspected heart attack)
  • Suspected stroke
  • Suspected meningitis
  • Anaphylactic shock (severe allergy)
  • Heavy bleeding or deep lacerations
  • Fluctuating levels of consciousness or completely unconscious
  • Difficulty breathing or stopped breathing with a change in colour
  • New seizure, fit or uncontrollable shaking

For immediately serious conditions such as the following, GO TO Emergency Department (A&E) IMMEDIATELY

  • A fever and lethargic (drowsy) child
  • A feverish and floppy (unresponsive) infant
  • Difficulty breathing
  • Sudden, severe abdominal pain
  • Accidental or intentional overdose of medication
  • Trauma (including falls) and possible broken bones or road traffic accident

Your appointment at the Practice

  • All consultations are by appointment which can be made in person or by telephone (see opening times)
  • Please make one appointment for each member of the family who needs to be seen
  • We try to keep to time but please be patient if someone before you takes longer than planned
  • Appointments are normally ten minute slots, so if you have a complicated problem, or more than one problem, please ask for a double or triple appointment at time of booking
  • If you do come with multiple problems and only have a 10 minute appointment you may be asked to re-book if the doctor deems these problems to be non-urgent. 
  • It is Practice Policy to allow patients to choose whichever Doctor they wish to attend in the Practice

Please help us

If you are not able to attend your appointment please let us know in time so that the time can be used for someone else. If you are late for an appointment you may be asked to re-book.

Additional information

Extended Hours Surgery – Saturdays

The surgery is taking part in the national initiative to offer consultations outside of our usual hours. This service is provided by the Primary Care Network (PCN) which we’re part of and consists of the following practices Ongar Health Centre, The Limes Medical Centre, Epping High Street, Abridge Surgery, The Market Square Surgery and Maynard Court Surgery.

These appointments are available between 08:00 to 14:00 Saturdays and are held at Theydon Bois Surgery. They must be pre-booked with a GP or Nurse, and the normal surgery services will not be available during these times. Please contact reception for further details.

If you have a suspected infectious disease

Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff. 

Giving Consent for Treatment

You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.

Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.

It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.

Nurse Practitioner and Practice Nurses

Our Nurse Practitioner and Practice nurses are qualified to deal with many conditions. They are all qualified to prescribe and so may be able to help you sooner than a GP.  Please let our reception team direct you to the most appropriate person to deal with your problem 

Telephone advice

Some problems can be resolved over the telephone so one of our reception team may suggest that you speak to a Doctor or Nurse.

Termination of pregnancy

For either personal or religious reasons not all GP’s working here feel able to see patients for consultations regarding termination of pregnancy.

When making your appointment, you may wish to check which GP’s will see and advise you if you need to discuss this with a clinician. We suggest this as a way of avoiding distressing or upsetting consultations for both patient and doctor.

Please be clear that GP’s here are not making a judgement, however, they may hold their own personal opinions and beliefs which we also have to acknowledge.