slide 1

Online Services

Repeat PrescriptionsManage your Repeat Prescriptions
Patient SurveyTake our patient survey
Cancel AppointmentsCancel any existing appointments
AppointmentsManage and book appointments
Change Contact DetailsChange your Contact Details
Your Clinical RecordUpdate your Clinical Record
Newsletter Sign UpSign up for our Newsletter
Summary Care RecordAccess your Summary Care Record

Welcome to Ongar Health Centre

Ongar Health Centre is a three partner, dispensing, teaching and training practice with a list size of approximately 12,200 patients. Our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

If you would like to contact us, please do so via email on weccg.ongarhc@nhs.net 


Caring for You During the Coronavirus (COVID-19) Pandemic

Due to the COVID-19 pandemic, all appointments now go through a telephone triage service, where a clinician will call first to assess your case over the phone. The clinician will then either be able to deal with the issue over the phone, arrange a secure video consultation or if necessary arrange a face to face appointment. 

***

Please note that dispensing patients are currently able to collect their medications from the dispensary at Ongar Health Centre between 12:00-13:00 and 17:30-18:15 only. 

***

In order to keep our patients and staff safe, Ongar Health Centre asks that anyone attending the practice wears a face covering or mask over their nose and mouth. We recognise that the wearing of a mask is not appropriate for all patients and therefore if you have any concerns about this, please contact the practice for advice.


Telephone System - Announcement

We are aware that patients may be experiencing difficulties getting through to us via telephone and particularly with the queuing system at the moment.

We are very sorry for this and understand that our current phone system does not meet the needs for our patients. We are therefore in the process of replacing this with a new telephone system, which will be installed at the beginning of October. 

We ask that you please bear with us and thank you for your patience in the meantime.

The Partners and Management Team
Ongar Health Centre


Information and Advice on COVID-19

If you have any of the main symptoms of COVID-19 (high temperature, a new continuous cough or a change/loss to your sense of smell or taste):

1. Please do not attend the surgery.

2. Get a test to check if you have COVID-19 as soon as possible.

3. Stay at home and do not have visitors until you get your test result - only leave your home to have a test.

Anyone you live with, and anyone in your support bubble, must also stay at home until you get your result. For the latest advice on the COVID-19 pandemic, visit the Department of Health website or click here.


Ongar Health Centre Online

Would you like to be able to securely book and cancel appointments, request/order repeat prescriptions and fill out the very latest patient health questionnaires, plus much much more at the click of a button?

If you would like to take advantage of this service, please click here to download the form and hand it into reception or alternatively you can submit the form to us via email weccg.ongarhc@nhs.net you will then be issued with your unique username and password. 

If you've already registered for this service and would like to access the online services then please click here to log in. Please note the online services will open up in a new window.


Zero Tolerance Policy

To ensure the safety of staff and patients, Ongar Health Centre operates a Zero Tolerance Policy on abusive behaviour by patients or their relatives to practice staff or other patients. Please see the link below for the practice's Zero Tolerance Policy.

Zero Tolerance Policy


Evening and Weekend GP Service

The West Essex Evening and Weekend GP service is now provided by Herts Urgent Care (HUC). This service offers additional, pre-booked appointments at convenient times to suit your needs.

If you have booked an evening or weekend appointment in West Essex via your GP surgery and need to cancel or change it, please ring NHS 111 and select option 3. 


Privacy Policy

Our Practice aims to ensure the highest standard of medical care for our patients and we are committed to protecting and respecting your privacy. To do this we keep records about you, your health and the care we have provided, or plan to provide, to you. If you have any questions regarding this Privacy Policy please contact us at the address shown above.

The General Data Protection Regulation (GDPR) came in to force on May 2018.

A link to our policies can be found here.


You Don't Always Need to See a GP

Please remember, a GP consultation is not always necessary. If you have an ear, throat, urine or eye infections, sprain, rash upset tummy, you will be seen by a Nurse Practitioner or Practice Nurse. They are qualified prescribers who can issue prescriptions without the need for you to see a doctor. However, if they feel that you need a further medical opinion, they will ask the Duty Doctor to review your case.

In line with local health policy and guidance, we do not automatically treat all infections with antibiotics. 

Please allow our trained reception staff to signpost you to the most appropriate person to deal with your problem which may not always be a GP.


West Essex CCG 'Time to Learn' Events

The practice will be closed from 13:00 on the dates below to enable all clinical staff to undertake the mandatory training that is held by West Essex CCG.  

Tuesday 3rd November 2020
Thursday 25th February 2021


(Site updated 22/09/2020)

Contact Details

Ongar Health Centre

Contact Telephone

01277 367200
111
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website