The standard time for a consultation with a Doctor is 10 minutes which is generally for one problem. If you feel that your problem is more complex or you wish to discuss a number of medical issues please request a double or triple appointment at the time of booking. Please note if you do come with multiple problems and only have a 10 minute appointment you may be asked to re-book if the doctor deems these problems to be non-urgent.
All consultations are by appointment which can be made in person or by telephone (see opening times).
Please allow our receptionists to direct you to the most appropriate person for your problem, however, we understand if you prefer not to say. Our staff are not being nosey but are trying to ensure you get to the most appropriate person. The GPs use this information to prioritise the needs of the patient.
Some problems can be resolved over the telephone so one of our reception team may suggest that you speak to a doctor or nurse.
Information re new appointment system - 1.10.2018
Whilst the Sit and Wait clinic has proven popular for many patients, it has become increasingly obvious that patients still prefer to see their own GP for continuity of on-going problems.
In order to assess and address this, the practice will be running a trial appointment system throughout October which removes the Sit & Wait Clinic option completely. In its place, there will be booked surgeries for GPs which will offer book-on-the-day appointments as well as appointments which can be booked one week, two weeks and 4 weeks in advance. The extended hours surgeries will remain unchanged. Calculations indicate that we will be offering more appointments.
Surgeries will start earlier.
We will use this trial opportunity to make any adjustments necessary with a view to bringing the new appointment system into play in January 2019.
We will continue to use Sit and Wait surgeries after a Bank Holiday and between Christmas and New Year as a way of managing additional demand.
Nurse Practitioner, Practice Nurse and HCA appointments will undergo no changes.
If you visit the surgery to see a GP during October, please ensure that you complete one of our feedback forms.
Extended hours surgery - Tuesday evening and Wednesday morning
We offer extended hours on a Tuesday evening (6.30pm - 8.00pm) and a Wednesday morning (7.00am - 8.00am). Appointments between 6.30pm and 7.40pm will predominantly be for people who go to work and who are unable to attend the surgery during working hours.
Nurse Practitioner and Practice Nurses
Our Nurse Practitioner and Practice nurses are qualified to deal with many conditions. They are all qualified to prescribe and so may be able to help you sooner than a GP. Please let our reception team direct you to the most appropriate person to deal with your problem
Termination of pregnancy
For either personal or religious reasons not all GPs working here feel able to see patients for consultations regarding termination of pregnancy.
When making your appointment, you may wish to check which GPs will see and advise you if you need to discuss this with a clinician. We suggest this as a way of avoiding distressing or upsetting consultations for both patient and doctor.
Please be clear that GPs here are not making a judgement, however, they may hold their own personal opinions and beliefs which we also have to acknowledge.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.