Welcome to all those patients joining us from Ongar Surgery. Our next Patient Forum meeting is 7th September 2016 at 7.00pm here, at the surgery. We look forward to seeing you there.
Between now and the end of the year we will be offering an increased number of Sit & Wait appointments.
Given the limited resources we now have within the NHS and, in particular, general practice it’s essential that we use the most appropriate person to deal with patient problems. In a lot of cases this may be the GP but, for more things than you realise, our nurses or health care assistants will be able to see you – usually sooner than you can see a GP. We have appointed a Nurse Practitioner, Lisa Huckstepp. Lisa is the first port of call for all minor illness/urgent care. She is a nurse prescriber so doesn’t have to go to a GP to get a prescription signed and has undertaken additional training to be competent in this rôle. There are a number of problems that our GPs will no longer need to see you for including ear, throat, urine or eye infections, sprains, rashes. We’d ask that you allow yourself to be directed by the reception team to the most appropriate person.
Protected learning time dates are:
14th September 2016
1st November 2016
The surgery will be closed from 1.00pm on these dates and will re-open as usual at 8.00am the following morning. If you need to speak to a doctor during this time please phone the surgery and you will be re-directed to the Out-of-Hours service.
Welcome to Ongar Health Centre
With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
If you would like to contact us, please do so via email WECCG.firstname.lastname@example.org
NHS Choices website http://www.nhs.uk/Services/GP/Staff/DefaultView.aspx?id=42346
Ongar Health Centre Online
Would you like to be able to securely book and cancel appointments, request/order repeat prescriptions and fill out the very latest patient health questionnaires, plus much much more at the click of a button?
If you would like to take advantage of this service, please click here to download the form and hand it into reception or alternatively you can submit the form to us via email email@example.com you will then be issued with your unique username and password.
Some of you may be receiving letters from Stellar Healthcare as they have taken over responsibility for the Central Referral Service (CRS). Attached is some information and a sample of what the letter may look look should you receive one. Stellar Healthcare Q & As
Did you know...you can now see a GP at the weekend?
We are very pleased to be offering weekend appointments to our patients.
These appointments are available at a local health centre and can be booked through our receptionists. We are encouraging people to use this service which provides additional appointments to fit in with your busy lifestyles.
Patients can see a GP, Healthcare Assistant or Nurse over the weekend for routine GP appointments, health checks and treatments. People with long term health conditions such as Asthma and Diabetes can also access these appointments at one of the hub surgeries in Harlow, Loughton or Waltham Abbey.
To find out more about the service please go to http://www.weekendgpservice.net/ or ask our receptionists.
The practice is required by the Government under the terms of the latest GP contract to allocate all patients a named accountable GP.
Individual patients will be informed of their named accountable GP at the first appropriate interaction with the practice.
For convenience if you have a medical card your accountable GP will be the named doctor you are registered with. Patients registering over the last 2-3 years will not have received a medical card as these are no longer routinely sent when registering with a new GP.
However, the practice does keep a record of your registered (accountable) GP. If you wish to be told the name of your accountable GP, please ask the receptionists when you are next in the surgery.
Please note: there is no need to telephone the practice for this information.
Where a patient expresses a preference as to which GP they have been assigned, the practice will make reasonable efforts to accommodate this request.
Having a named GP does not prevent you seeing any other doctor in the practice. Your named GP will not be available at all times and if your needs are urgent, you may need to discuss them with an alternative doctor.