Letter from West Essex CCG
We are very proud of the fact that we are within the top 20% of practices in England for patient satisfaction, and we can third in West Essex for this achievement also. Here's the letter from the Head of Primary Care Services.
Patient Survey Results 2016
Please remember, you DO NOT NEED TO SEE A GP for everything. If you have an ear, throat, urine or eye infections, sprain, rash upset tummy, you are able to speak to a trained Nurse who will either decide they need to see you or can give advice. They are qualified prescribers who can issue prescriptions without the need to see a doctor.
In line with local health policy and guidance, we DO NOT automatically treat all infections with antibiotics.
Please allow our trained reception staff to signpost you to the most appropriate person to deal with your problem which may not always be a GP.
Health Help Now
Health Help Now is a new service that will enable you to self-help effectively and help signpost you to the most appropriate professional when necessary. It's meant to help you help yourself prior to seeking medical advice.
Add the App to your phone by following the instructions on the website below
We are able to vaccinate people against flu until the end of January 2017. Flu vaccines are available for people aged 65 or over, those in an at risk group, and for children aged 2, 3 & 4. Please speak to a member of the reception team today if you feel that you fall into one of these categories (08:00 - 18:30 - Monday to Friday), so that they can book you an appointment. Thank You
Protected learning dates 2017 - the practice will be closed from 1.00pm on the following dates
Thursday 9th February 2017
Wednesday 26th April 2017
Tuesday 6th June 2017
Thursday 13th July 2017
Tuesday 12th September 2017
Wednesday 15th November 2017
Welcome to Ongar Health Centre
With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
If you would like to contact us, please do so via email WECCG.firstname.lastname@example.org
NHS Choices website http://www.nhs.uk/Services/GP/Staff/DefaultView.aspx?id=42346
Ongar Health Centre Online
Would you like to be able to securely book and cancel appointments, request/order repeat prescriptions and fill out the very latest patient health questionnaires, plus much much more at the click of a button?
If you would like to take advantage of this service, please click here to download the form and hand it into reception or alternatively you can submit the form to us via email email@example.com you will then be issued with your unique username and password.
Some of you may be receiving letters from Stellar Healthcare as they have taken over responsibility for the Central Referral Service (CRS). Attached is some information and a sample of what the letter may look look should you receive one. Stellar Healthcare Q & As
Did you know...you can now see a GP at the weekend and late evenings?
We are very pleased to be offering weekend and mid-week late appointments to our patients at practices in Epping, Loughton, Waltham Abbey and Harlow.
These appointments are available at a local health centre but can be booked through our receptionists. Currently, patients are unable to book these appointments directly. We are encouraging people to use this service which provides additional appointments to fit in with your busy lifestyles.
Patients can see a GP, Healthcare Assistant or Nurse over the weekend for routine GP appointments, health checks and treatments. People with long term health conditions such as Asthma and Diabetes can also access these appointments at one of the hub surgeries in Harlow, Loughton or Waltham Abbey.
To find out more about the service please go to http://www.weekendgpservice.net/ or ask our receptionists.
The practice is required by the Government under the terms of the latest GP contract to allocate all patients a named accountable GP.
Individual patients will be informed of their named accountable GP at the first appropriate interaction with the practice.
For convenience if you have a medical card your accountable GP will be the named doctor you are registered with. Patients registering over the last 2-3 years will not have received a medical card as these are no longer routinely sent when registering with a new GP.
However, the practice does keep a record of your registered (accountable) GP. If you wish to be told the name of your accountable GP, please ask the receptionists when you are next in the surgery.
Please note: there is no need to telephone the practice for this information.
Where a patient expresses a preference as to which GP they have been assigned, the practice will make reasonable efforts to accommodate this request.
Having a named GP does not prevent you seeing any other doctor in the practice. Your named GP will not be available at all times and if your needs are urgent, you may need to discuss them with an alternative doctor.