Time for change
From Monday 1st June, there will be a change to the way appointments are offered on a Monday only. This is a 3 month pilot and an attempt to improve access. Each Monday there will be a 'Sit and Wait' surgery both morning and afternoon. Patients who feel they need to be seen with a problem that cannot wait for either the next routine, or on-the-day appointment, will be invited down to the surgery at a pre-arranged time.
This is NOT an appointment but a timeframe within which it is anticipated you will be seen. The timeslots will be released in groups of 30 minutes. Each 30 minute slot will need to be filled before the next one is made available e.g. you may phone at 8.30am and be asked to come in at 11.30am. We will need to do this in order to maintain an even workload throughout the day and avoid bottle-necks and delays to patients and clinical staff. Once the morning slots have been filled patients will be asked to start ringing again at 2.00pm when the afternoon slots will start to be released. Patients should not just walk-in and sit and wait. You will need to continue to ring the surgery to find out when the next available slot is.
The doctors will all be working from the same, single list, of patients. This could mean that you do not see your usual GP but the next one who is free. Patients will be unable to specify which GP they want to see on a Monday. If you want to see a particular GP, then please continue to ring on the day Tuesday - Friday. The Sit and Wait surgery is for acute (not on-going) problems, therefore, continuity of care should not be affected and it should not matter which GP you see for the problem.
The urgency of your problem is your own decision. However, if the GP feels that it is not appropriate for the Sit and Wait clinic, then you may be asked to re-book.
As this is a pilot, we will be asking patients to complete a feedback sheet each time they use the service. This will help us evaluate this system and decide how to proceed.
Further information handouts are available in the surgery.
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