We are delighted to welcome Dr Shah Chowdhury as a partner from 8.9.2015. He will be working 7 sessions a week.
Time for change
After a 3 month pilot, we have decided to make the Sit & Wait Clinic on a Monday a permanent arrangement. After a few teething problems that we tweaked as we went along, it has proved to be really successful. GPs and staff have found it much easier to offer patients an opportunity to be seen.
Was it easy to make an appointment today?
Between phoning the practice and seeing the GP was the timescale reasonable?
Were you happy with the GP you saw?
Were you offered a telephone appointment as an alternative?
Given the nature of your problem, would you have accepted a telephone consultation if it were offered
Would you like to see this system extended to other days?
If yes, which days
Feedback showed that 100% of patients were satisfied with the GP they saw, even though almost all of them saw someone other than their usual GP. Both patients and GPs have enjoyed the experience of meeting new people.
It’s important that patients understand that Sit & Wait spaces are NOT appointments. They are time-slots when they are invited to attend. As with fixed appointments, we have no idea what problems patients may present with so a patient may wait beyond the time-slot they are given. We’re sorry that patients are kept waiting but it never without good cause.
From a clinical point of view, the GPs have felt that they have been able to deal with problems more thoroughly. Because all the doctors work from the same ‘list’ (i.e. they don’t have patients allocated to them individually), they know that there are a number of other doctors working their way through the list of patients waiting if they, themselves, get a particularly complicated case.
We clearly have some work to do around offering telephone appointments as an alternative, and this will be under on-going review.
As you can see, some patients who responded to the questionnaire would like this service extended to other days. Going forward, there will always be a Sit & Wait Clinic the day after a Bank Holiday (even though it’s a Tuesday) and there may be a couple of dates throughout the year when we use a Sit & Wait option on other days too. The days between Christmas and New Year will be Sit & Wait surgeries too but this has been the case for the past couple of years anyway.
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STELLAR HEALTHCARE - some of you may be receiving letters from Stellar Healthcare as they have taken over responsibility for the Central Referral Service (CRS). Attached is some information and a sample of what the letter may look look should you receive one. Stellar Healthcare Q & As Stellar Healthcare - sample letter to patients